What this software needs to solve
A person with a locked account needs a workable way back in. The buying decision is whether self-service can confirm that person, restore the right access and leave a useful record without creating another help-desk queue.
Compare the buying decisions
| Decision | What changes the choice |
|---|---|
| Reset and profile enablement | Separate a forgotten password from a disabled profile or device. |
| Identity and enrollment | Compare enrollment and fallback methods against the way staff work. |
| Cross-system scope | Compare the exact platforms and account relationships in scope. |
| Administration and audit | Compare audit records and a clear escalation route. |
Which problem is stopping the user?
A password change does not necessarily resolve every sign-on failure. We would compare the actual recovery cases your help desk handles and identify which ones users should be allowed to complete themselves.
A privileged account can require a different approval process from an ordinary staff account. The scope should say which accounts and actions remain with an administrator.
Can a locked-out person complete the identity check?
A reset method that relies on a resource the user cannot reach can recreate the original problem. We would include remote staff and a person who has lost access to the usual identity-check method.
Enrollment is part of the purchase. The comparison should explain how users register, how changes are approved and how the business handles people who never enrolled.
Should one reset update other systems?
Some buyers want recovery for IBM i alone. Others want a coordinated change across approved accounts on additional platforms. The proposal should name the systems and explain what happens when one change fails.
Self-service recovery is different from single sign-on or adding multifactor authentication. Use the sign-on comparison when those are also part of the project.
Will the help desk know what happened?
A useful record shows the account, requested action, result and responsible identity. We would include a rejected recovery attempt as well as a successful one.
The service owner needs a way to handle exceptions without bypassing the agreed policy. Browser support, encrypted connections and the current delivery arrangement belong in the product-version review.
A useful trial before the purchase
We would build the demonstration around representative work from your environment.
- Enroll a test user, reset the password and recover a deliberately disabled test profile within the approved scope.
- Rehearse the fallback when the usual identity-check method is unavailable.
- Run a partially failed cross-system change and follow it into the help-desk process.
What belongs in the software quote
A clear proposal connects the license to the installation and the work your team will run.
- Users, platforms and account types included.
- Permitted reset and enablement actions.
- Enrollment, identity checks and exception handling.
- Product version, delivery environment, licensing and support ownership.
Midland software and product context
Our Enforcive Password Self-Service listing covers password reset, profile enablement and cross-system password-management options. Platform coverage, authentication methods and the current product version should be explicit in the proposal.
Catalog and product context checked October 23, 2026. The proposal identifies the edition, licensed scope and supported configuration being offered.